Return Policies and Procedures

For 30 days Elite Custom Products will allow a return on products that are in new condition and are in the original packaging.  "New Condition," means that the products have not been used.  Customers must call Elite Custom Products @ 951-587-2775 for a Return Authorization (RA) BEFORE shipping the product back to manufacturer.  Return shipping and insurance charges are the responsibility of the customer.  Any merchandise returned without a RA or any merchandise returned freight collect is subject to be refused.

All returned merchandise is subject to a 15% restocking fee.  Any actual shipping cost incurred by Elite Custom Products in the original delivery of the merchandise to the customer, included as part of the original total purchase price, will also be deducted from refunds.